VASARA KIMONO Terms of Use

1. Acceptance of Terms

• 1)Regardless of whether you are a corporation or an individual, whether you are using a paid service, or whether you are merely accompanying a user, you will be deemed to have agreed to these terms and conditions by using this service or our website, or entering a store.
• 2)These terms and conditions are published on the Internet and you are deemed to have agreed to them even if you make a reservation or use the service through a means other than our website (including, but not limited to, visiting a store in person or making a reservation by phone).
• 3)These terms and conditions take precedence over any verbal explanations given by our employees, any announcements made in-store, and any information provided on websites or other media for which our company has no responsibility. In the unlikely event that a dispute arises, it shall be resolved in accordance with these terms and conditions.
• 4)Any person who sells or introduces our services on behalf of the other party shall be responsible for explaining these terms and conditions to customers and obtaining their consent, and we shall not be liable for any errors in explanation.

2. Changes to the Terms

• 1)We may change these Terms and Conditions as necessary within the scope of the purpose of the Service.
• 2)If the Company changes these Terms, the revised content and the effective date will be posted in these Terms or on the Company's website, or the Company will notify customers of the revised content and the effective date by any method that the Company deems appropriate, and the revised Terms will come into effect from the effective date.

3. Reservations and Cancellations

• 1)Any reservation made through our website will be considered complete when we accept your reservation application. This also applies if you are unable to receive a notification of receipt of your reservation due to communication issues or negligence on the part of us or you.
• 2)If you wish to cancel a reservation after it has been confirmed, please apply using the cancellation form (/support/cancel). If for any reason you are unable to apply using the form, please send an inquiry email to info@vasara-h.co.jp stating that you wish to cancel. Cancellation will be considered complete when you submit the cancellation using the cancellation form or when the email is received.
• 3)In the event of cancellation, the following cancellation fees will apply depending on your plan:
  • ①Formal dress plan (Visiting kimono, Shichigosan, Hakama, Furisode, Baby clothes)
    • ・14 to 3 days before the date of use: 30% of the reservation fee
    • ・2 days to the day before the date of use: 50% of the reservation fee
    • ・On the day of use: 100% of the reservation fee
  • ②Town wear plan (small pattern/yukata)
    • ・2 days to the day before the date of use: 50% of the reservation fee
    • ・On the day of use: 100% of the reservation fee
• 4)Regardless of the provisions of the preceding paragraph, we are not liable for cancellations due to reasons beyond our control, such as temporary closures, or natural disasters. However, cancellations due to illness or injury will be considered as cancellations due to customer reasons. If you fall under any of the above categories, please include the reason for cancellation in your email.
• 5)If you have already paid at the time of booking and a refund is required due to cancellation, we will handle the matter as follows. Please note that you will be responsible for any fees incurred in relation to the refund.
  • 1. When booking online and paying by credit card or carrier
    We will cancel the billing details. Depending on your card company or carrier, it may take up to two months for the process to be reflected. If we are unable to cancel the billing process due to reasons such as the expiration of the cancellation deadline, we will refund the amount by bank transfer.
  • ② When making an online reservation and paying at a convenience store
    Refunds will be made via bank transfer.
  • ③ When paying at the store
    Refunds will be made via bank transfer regardless of the payment method used (cash, credit card, etc.).
• 6)You will be responsible for all communication costs incurred when making or cancelling a reservation.
• 7)Regarding changes to the date or content of use, if the Company determines that the change is within a reasonable range or that the change is not justified, the change will be treated as a cancellation. In addition, if the date is changed, a cancellation fee of 100% of the reservation fee will be charged regardless of the date of cancellation.

4. Provision of Services

• 1)The dates and times for which the Service is provided shall be as stated on the Company's website, etc. If there are any changes to the dates and times for which the Service is provided, the Company shall notify the Customer in a manner that the Company considers appropriate.
• 2)The service fee for this service shall be as stated on our website. The service fee may vary depending on the plan. Even if you make a reservation through our website, the service fee may vary depending on the selection you make when you visit the store. If the service fee for this service changes, we do not require prior notice.
• 3)Payment for the service fee must be made by cash, credit card, or electronic payment by the date of use. The available credit cards and electronic payments will be announced at the store and on our website. However, there may be cases where credit cards or electronic payments cannot be used due to communication conditions, etc. In such cases, we ask that you pay by cash.
• 4)If you are pregnant and wish to use this service, please inform our staff of this fact at the latest before dressing begins. We cannot be held responsible for any problems that arise from using this service without first informing us.
• 5)The kimonos and accessories used in this service, as well as the tools used for dressing and hair styling, are all used and are not guaranteed to be new. In the case of wear, deterioration, or dirt, the kimono will only be replaced if the company determines that the kimono is significantly impaired in its normal wearability. In any case, compensation or refund will not be given.

5. Restrictions and Refusals of Use

• 1)We will refuse to allow any customer to use this service if any of the following apply to them, even after a reservation has been made.
  • 1) A person who belongs to an organized crime group (hereinafter referred to as an "organized crime group") as defined in Article 2, Paragraph 2 of the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991; hereinafter referred to as the "Act"), or when it is deemed that the person is promoting the activities of an organized crime group or contributing to its operation.
  • ② When a Customer has engaged in intimidating behavior such as violence, threats or extortion against a store or employee, or has demanded an unreasonable burden, or when it is deemed that a Customer has engaged in similar behavior in a store in the past, regardless of whether the store was operated by our company.
  • ③ When there is a risk of causing significant inconvenience to other customers, or when the customer has behaved in a manner that causes significant inconvenience.
  • ④ When the person is excessively intoxicated.
  • ⑤ If you are clearly infected with an infectious disease or have any other disease that may be contracted through infection.
  • ⑥ When the content of the reservation/contract (purpose of use) differs from that at the time of application and an obviously false application is made.
  • ⑦ When you refuse to agree to these Terms and Conditions, or when the Company determines that you have violated these Terms and Conditions.
  • 8. Any other case that is deemed to be in violation of laws, regulations, or public order and morals.
• 2)We will not accept any of the following items:
  • ①Items that are longer or heavier than the standard range of carry-on baggage
  • ②Cash and valuables (house and car keys, expensive clothing, bags, jewelry, watches, etc.)
  • ③Expensive precision equipment (PCs, digital cameras, game consoles, tablets, etc.)
  • ④Explosive, flammable or otherwise dangerous items
  • ⑤Fresh foods, frozen foods, refrigerated foods, fruits and vegetables, fresh flowers, items that leak or are easily spoiled
  • ⑥Anything that goes against public order and morals (narcotics, dangerous drugs, etc., the use of which is prohibited by law)
  • ⑦Items that have objectively or subjective value that cannot be covered by monetary compensation from our company, such as mementos and gifts.
  • ⑧Items that are easily broken or deformed
  • ⑨Items that do not fall under the above categories but that we have determined would be difficult to accept
• 3)Due to the physical characteristics of the customer, we may decline to provide this service, limit the type and size of the kimono to be rented, or instruct the customer on the dressing room to be used. This is a rational decision based on the possibility of dressing, the preservation of kimonos, and consideration for other customers, and is not intended to discriminate against the customer. We do not tolerate discrimination based on physical characteristics, nationality, ethnicity, religion, sex, gender identity, etc. Thank you for your understanding.

6. Prohibited acts

• 1)You are prohibited from engaging in any of the following acts. If a violation of these rules causes damage to our company or a third party, the user in question must compensate for all damages.
  • ①Subleasing, lending, or other actions related to rental items
  • ②Transferring, pawning, or establishing any other security interest in rental items
  • ③Illegal acts using rental items
  • ④Using rental items in a manner that violates public order and morals
  • ⑤Any action that causes or may cause inconvenience, disadvantage, or damage to other users, third parties other than other users, or our company
  • ⑥Any conduct that violates public order and morals within the store, or any other laws and regulations, or that may be in violation of such laws and regulations
  • ⑦Transmitting information that contains false or misleading content
  • ⑧Any unauthorized use or tampering with the server of our website
  • ⑨Any other conduct that the Company reasonably determines to be inappropriate, such as conduct that damages or tarnishes the Company's credibility.

7. Disclaimer

• 1)The Company shall not be liable for any direct or indirect disadvantage suffered by a customer or a third party in relation to the Service due to any of the following reasons.
  • ①When there is a delay in providing the Service due to congestion or other reasons.
  • ②When the Company is unable to provide the Service to Customers due to circumstances beyond its control, such as bad weather, disasters, wars and conflicts, traffic restrictions due to events, outbreaks of epidemics, or other reasons that require the Company to close or change its business hours
  • ③When a product image posted by the Company on its website is unavailable due to stock status, etc.
  • ④When the kimono, dressing, hair styling, etc. differ from what the customer expected due to personal preferences
  • ⑤When you experience skin irritation, rashes, infections, etc. due to commercially available detergents (including commercial use), alcohol, or disinfectants and deodorants.
  • ⑥When an accident occurs to the customer's body or property due to moving the body beyond the normally expected range during treatment such as dressing or hair styling.
  • ⑦When an accident occurs to a customer or their property within the store, not due to our intention or gross negligence
  • ⑧When other damage occurs through no fault of our company
• 2)Our company assumes that the luggage you store is clothing. We are not responsible for any loss or damage to items caused by the following reasons:
  • ①When the customer fails to declare that the item specified in 5-2) of these Terms and Conditions is included
  • ②When cared for with the same care as clothing.
  • ③When minor damage occurs (scratches, cuts, dents, dirt)
  • ④When a customer mistakes their checked baggage for another customer's
  • ⑤When loss or theft occurs despite the fulfillment of the administrator's duties
  • ⑥When loss or damage occurs due to fire, natural disaster, war or conflict
  • ⑦When any other loss or damage occurs through no fault of our company
• 3)Even if the use of this Service causes damage to you or a third party and the Company is liable for compensation, the liability for compensation will be limited to the actual amount of loss, and the Company shall not be liable for any collateral damages (including internal data in electronic devices) or lost profits.
• 4)The amount of compensation for damages incurred during baggage storage is limited to 10,000 yen (tax included) per piece of baggage.
• 5)If the kimono and accessories reserved at the time of reservation cannot be used and the cause is not our fault, we shall not be liable. If the cause is our negligence, the maximum liability for compensation shall be a refund of the fee paid at the time of reservation.

Returns and overdue items

9. Peace of mind pack

• 1)When using this service, you can subscribe to one of the following "Peace of Mind Packs" depending on your usage plan.
  • ①Formal dress plan (Visiting kimono, Shichigosan, Hakama, Furisode, Baby clothes)
    1,100 yen peace of mind pack 1,100 yen per person (tax included)
    Maximum guarantee amount: 300,000 yen
  • ②Town wear plan (small pattern/yukata)
    550 yen peace of mind pack 550 yen per person (tax included)
    Maximum guarantee amount: 50,000 yen
• 2)If a customer who has signed up for the Peace of Mind Pack damages or soils a rental item while using this service, our company will cover the repair costs. However, if any of the following conditions apply, the Peace of Mind Pack will not apply and the customer will be responsible for the repair costs.
  • ①When the rental item is intentionally soiled, damaged or lost
  • ②When the Rental Goods are intentionally brought into contact with something that produces a strong odor, such as spraying perfume directly onto the Rental Goods, causing the odor to adhere to them.
  • ③When you were in a drunken state
  • ④When it is due to a criminal act
  • ⑤When it is lost for any reason
  • ⑥Any other use that the Company determines to be beyond the scope of normal kimono use.
  • ⑦Any other use that the Company determines to be beyond the scope of normal kimono use.
• 3)If repair costs exceed the maximum warranty amount, the excess amount will be borne by the customer.

10. Handling of Personal Information

11. Intellectual Property Rights

12. Exclusion of Antisocial Forces

• 1)If any of the following items apply to the customer, our company may cancel the reservation or refuse use without any notice. In such a case, our company shall not be liable for any damages to the customer. However, this provision shall not prevent our company from claiming damages from the customer.
  • ①If the person is or was a member of an organized crime group, a member or associate member of an organized crime group, a company related to an organized crime group, a corporate racketeer, a social movement fraudster, a political movement fraudster, a special intelligence violent group, or other anti-social force (hereinafter referred to as "anti-social force");
  • ②If a User commits fraud, acts of violence, or uses threatening language against the Company, either by himself or through a third party
  • ③If you inform the Company that you are a member of an antisocial force, or that a person related to you is a member of an antisocial force
  • ④When a person has engaged in any act that damages or is likely to damage the reputation or credibility of the Company, either by himself or through a third party
  • ⑤When a person, either by himself or through a third party, has interfered with or is likely to interfere with the Company's business
• 2)If the Company suspects that a customer falls under any of the items in the preceding paragraph, the Company may request that the customer provide materials, etc. to justify the suspicion. If the user who has received such a request refuses, the Company may take the measures set forth in the preceding paragraph.

13. Governing Law and Jurisdiction