FAQ

Frequently asked questions about VASARA Kimono Rental

Kimono and yukata rental VASARAFAQ

Frequently asked questions from customers
Questions and answers

Pickup

I think I'm going to be late for my reservation.
If it's only 10-15 minutes, there's no problem with coming in.
We will guide customers who arrive on time first, so please be aware of this before coming.

If you are going to be significantly late (more than 30 minutes), please contact our customer center and we will be happy to reschedule your reservation.
I'm not sure which plan or option to choose, so I'd like to decide on the day.
You can decide whether to upgrade your plan after visiting the store on the day.
Similarly, options such as hair styling, lace accessories, and peace of mind packs can be added on the day without having to make a reservation in advance.

We cannot downgrade or cancel or change options that are lower than the price at the time of booking, so if you are unsure, we recommend that you book with the minimum plan and options and then add them on the day.

Please note that options that require prior application, such as location photos or early morning use before opening, cannot be added on the day.
Can I choose and reserve a kimono in advance on the site?
Unfortunately, it is not possible to select and reserve a kimono in advance on the official website.
For all rental plans, you can choose from the kimonos that will be available in store on the day.

We offer preview plans for formal wear such as visiting kimono, hakama, and Shichi-Go-San kimono, so you can choose your kimono in advance. Please consider this as well.
What time should I return it by?
The return time for all plans is 5:30 PM on the day of rental.
Please note that an additional 2,200 yen (tax included) will be charged per item for the next day return option each time you return after 5:30 PM on the day of your arrival, so please return your items as scheduled.
I won't make it in time for the return.
Even if you are late for the return time you scheduled when you arrived at the store, there will be no additional charge if you return the item by 5:30 PM on the day of rental.

If you will be returning after 17:30, please come to the store by 17:30 the next business day to return the item.
There will be a next-day return fee of 2,200 yen (tax included) per item, so please pay this when you return it.

Please note that we cannot deliver any parcels outside of business hours.
We appreciate your cooperation in returning the item on schedule.
I want to talk to the store directly
We apologize for the inconvenience, but please contact our customer center for any inquiries before and after use.
Even if you request this, we cannot connect you to a store.
Is there an online kimono catalog?
We do not provide an online catalog that allows you to check products in advance.
You can choose the kimono you would like to rent from the ones on display in the store on the day.
How much time does it take?
The total time required for one person, from reception to dressing and departure, is approximately one hour.
If you are a group of two or more people, please plan your visit to be approximately 1 hour 30 minutes to 2 hours.
The time required may vary depending on the time it takes to choose a kimono and the level of attendance, so please make sure to schedule your reservation with ample time.
Can I have my hair done?
Hair styling options are available only for women's kimono rental plans.
The free catalogue offers simple styles such as the classic bun or ear braids, while the paid catalogue offers styles that use braids or curling irons.
Don't worry, it can also be used with wigs and extensions.
Can I see the hair catalogue in advance?
Sorry, we do not have an online catalogue.
All of the hairstyles of the models featured on VASARA official website and official SNS are designs that appear in the catalogue, so we hope you find them useful.
Is dressing included?
If you change into a kimono on the spot, you will receive one free dressing session.
Only the women's rental plan comes with a free hairstyling, so you can get ready for your outing with just one plan.

reservation

I think I'm going to be late for my reservation.
If it's only 10-15 minutes, there's no problem with coming in.
We will guide customers who arrive on time first, so please be aware of this before coming.

If you are going to be significantly late (more than 30 minutes), please contact our customer center and we will be happy to reschedule your reservation.
I'm not sure which plan or option to choose, so I'd like to decide on the day.
You can decide whether to upgrade your plan after visiting the store on the day.
Similarly, options such as hair styling, lace accessories, and peace of mind packs can be added on the day without having to make a reservation in advance.

We cannot downgrade or cancel or change options that are lower than the price at the time of booking, so if you are unsure, we recommend that you book with the minimum plan and options and then add them on the day.

Please note that options that require prior application, such as location photos or early morning use before opening, cannot be added on the day.
Can I choose and reserve a kimono in advance on the site?
Unfortunately, it is not possible to select and reserve a kimono in advance on the official website.
For all rental plans, you can choose from the kimonos that will be available in store on the day.

We offer preview plans for formal wear such as visiting kimono, hakama, and Shichi-Go-San kimono, so you can choose your kimono in advance. Please consider this as well.
Can I make a reservation on the day?
If there is availability, you can make a reservation on the day.
You can make a reservation using the reservation form on our official website up to 30 minutes before your arrival time.
If you need to use the service at the last minute, please rest assured that we will contact you by phone.
Can I come to the store without making a reservation?
You may be able to use the facility even if you do not have a reservation.
However, we will give priority to customers who have made reservations, so there is a possibility that we may not be able to accommodate your request, such as having to wait for a long time.
Can I make a reservation for a large group?
VASARA has experience handling up to 2,000 people, so you can rest assured that we can handle it.
If you wish to use this service, please decide on the desired store, date and time of use, number of people, gender ratio, etc. and contact our customer center.
Can I use the facility before opening time?
Yes, it is possible.
Special pre-opening hours are available as options below.

8:00, 8:30 + 2,200 yen (tax included) per kimono
7:00, 7:30 + 3,300 yen (tax included) per kimono

Advance application is required, so please contact the customer center if you are interested.
The time I want to reserve is marked X and I can't proceed.
The times marked with an X are either fully booked or outside of business hours, so we cannot accept reservations.
We apologize for the inconvenience, but please consider rescheduling at another time.
The plan I want to book is not displayed.
Plans that are not displayed may not be available at the store or may be out of date.
Some plans, such as limited-time plans, have fixed availability dates, so please check before making a reservation.
I made a reservation but haven't received a confirmation email.
If you make a reservation using the reservation form on the official website, an email will be automatically sent from "info@vasara-h.co.jp" once your reservation is complete.
Depending on your spam settings, the email may not arrive, so please make sure to set up domain-specific reception and spoofing reception before proceeding.

If you are unsure whether your reservation has been made correctly, please contact our customer center.
Can I change my reservation?
If you wish to make changes, please decide on your current reservation details and the changes you wish to make, and contact our customer center.
If you are in a hurry, such as for same-day use, please consider contacting us by phone.
Can foreign nationals use this service?
Yes, it is available.
Please rest assured that there are no restrictions on the country of issue of the ID required for reception or the student ID required for the student discount set plan.
Can I make a reservation over the phone?
Yes, it is possible.
Please feel free to contact us if you are in a hurry.
I would like to check the reservation status.
If you make a reservation using the reservation form on the official website, you will receive an email with details when your reservation is complete.
If you are making a reservation through other means, please contact our customer center.
Can I wait for a cancellation?
Unfortunately, we do not have a system for waiting for cancellations.
If your reservation is canceled, it will be reflected in real time on the official website reservation form, so please proceed with the reservation process yourself.
Can I make a reservation up to one year in advance?
Of course it is possible.
Available dates will be displayed as "○ seats remaining", so please select your preferred date and time and proceed with your reservation.
Unfortunately, we are unable to accept reservations for dates that are unavailable, so please consider another date, time or location.
I don't know what time to make a reservation.
Please note that you will need to specify your arrival time when making a reservation.
If you are unable to decide on a schedule, please refer to the frequently asked question "How long will it take?" to decide on a time to come and make a reservation.
I would like to change my reservation, but the replacement date has not been decided yet.
If the changes have not been decided, we will not be able to accept the changes, so we ask that you decide for yourself what changes you would like to make.
Change procedures can be carried out at the customer center, so please contact us once you have decided.
Rain is forecast, can I still rent?
We are open even on rainy days, so rentals are available.

As a special service only available on rainy days, we offer free rental of adult umbrellas, so you don't have to worry if you are caught in a sudden downpour.
However, please note that umbrellas are limited in number.
Can I rent it at night for a fireworks display, etc.?
The rental time is until 5:30 pm on the day of your stay, but if you add the extension option below, you can use the equipment overnight.

・Next day return: 2,200 yen (tax included) per item
You can return the item by 5:30 PM the day after the rental.
Luggage storage is also available.

・Return by mail: 4,400 yen (tax included) per item
You can return the rental item by mail the next day.
Cash on delivery available, luggage storage not available.

Please choose according to your convenience.
Please note that we cannot change the return method after departure or refund if you no longer need the extension, so please return the item as scheduled.

return

What time should I return it by?
The return time for all plans is 5:30 PM on the day of rental.
Please note that an additional 2,200 yen (tax included) will be charged per item for the next day return option each time you return after 5:30 PM on the day of your arrival, so please return your items as scheduled.
I won't make it in time for the return.
Even if you are late for the return time you scheduled when you arrived at the store, there will be no additional charge if you return the item by 5:30 PM on the day of rental.

If you arrive after 17:30, please return the item by 17:30 the next business day.
There will be a next-day return fee of 2,200 yen (tax included) per item, so please pay this when you return it.

Please note that we cannot deliver any parcels outside of business hours.
We appreciate your cooperation in returning the item on schedule.
Can I return the item at a different store than the one I rented it at?
Yes, it is possible.
The price is 3,850 yen (tax included) per item.
This option can also be combined with the next-day return option, so you can decide which option suits you best.
We are unable to store luggage, so please be sure to bring it with you when you depart.

Please note that we cannot change the return store after departure.
I am significantly late in returning the item. What will happen to the late fee?
If you are unable to return the item for an extended period of time, please contact our customer center immediately.

In addition to the next-day return fee of 2,200 yen (tax included) for the number of days that have passed since the item was returned, you will be charged for lost profits incurred due to the item not being returned.
Please return your items on time to avoid causing inconvenience to other customers. Thank you for your cooperation.
I want to return it to the hotel.
We apologize, but please return rental items directly to the store where you rented them.
Is it possible to return the item on someone else's behalf instead of the person who rented it?
Yes, it is possible.
Please tell the staff the name of the person who made the reservation and that you are returning the item on their behalf.

If you have any checked baggage, it will be handed over to a representative when you return the car.
Also, if you are required to pay an extension fee or other charges, you will be required to pay on the spot, so please be aware of this before returning the item.

Shop

I want to talk to the store directly
We apologize for the inconvenience, but please contact our customer center for any inquiries before and after use.
Even if you request this, we cannot connect you to a store.
Do you have English-speaking staff?
The language we promise to support is Japanese.
We are unable to provide interpreters to accommodate your reservation, so please bring your own translation tools with you when you come to the store.
Is there a kids' space or stroller parking area?
You may bring your children into the store, but we do not have stroller parking, a kids' space, or baby beds available.

If you come to the store with a stroller, we can store it for you for the rental period for 1,100 yen (tax included) per item. However, please note that we will stop accepting reservations once storage space is filled.
I don't know which store to choose. Are there any differences?
店舗毎に在庫や取り扱いプランが異なります。
取り扱いプランは公式サイト内「プラン一覧（https://en.vasara-h.co.jp/plan）」からそれぞれご確認いただけます。

毎日のレンタル状況により若干のばらつきはございますが、在庫が多い店舗はレンタル利用数も多いためお選びいただける枚数に大きな差はございませんので、ご利用目的や観光先に合わせて店舗をお選びいただけれと存じます。
Can I bring family or friends who are not renting?
You can come to the store with your family or friends and choose the kimono to rent together.
However, since we give priority to customers who are renting, we do not have a waiting area, so please follow the instructions of our staff when it is crowded.
Is there parking available?
Unfortunately, we do not have any customer or affiliated parking spaces.

Even if there is a parking lot within the facility where the store is located, there is no space reserved for VASARA, so we cannot guarantee that you will be able to park there.
We apologize for the inconvenience, but we ask that you please search for the location yourself.
I'd like to know where the store is.
各店舗ページにて写真付きの道案内を掲載しております。
公式サイト内「店舗一覧（https://en.vasara-h.co.jp/shop）」からそれぞれご希望の店舗ページへアクセスいただきご確認くださいませ。
I left something behind.
If we find it, we will deliver it to your specified address with cash on delivery.
Please contact our customer center with details such as the characteristics of the item and where you think you may have left it.

kimono

Is there an online kimono catalog?
We do not provide an online catalog that allows you to check products in advance.
You can choose the kimono you would like to rent from the ones on display in the store on the day.
Can I choose my kimono in advance?
For all rental plans, you can choose a kimono from those available in store on the day.

If you use the preview plan, which is available free of charge only for the formal wear plan, you can choose your favorite outfit in advance and reserve it for yourself.
To make a reservation for a preview, please use the reservation form on the official website.

Please note that we do not accept any inquiries regarding stock availability or pattern availability for the Komon and Yukata plans, nor can we accept any pre-selections.
Please tell me the size of the kimono.
The available sizes are as follows:
[Kimono]
Women 150-175cm
Male: 160-185cm
*Approximately XL size

Children: 100-135cm
*Age 3 and up who can walk alone

[Footwear]
Women's free size equivalent to M/L
Male: Approximately 26-30cm
*You can also go out in your own shoes.

You can still wear the product even if it is slightly different, but it may be difficult to get the perfect fit.
We cannot answer whether or not an individual kimono can be fitted based on your body shape or usual clothing size, so please make your decision based on the above sizes.
I would like to check the stock in advance.
Please note that we cannot confirm or introduce stock availability for specified colors or images.
All photos posted on the official website and various social media platforms are samples, so rental may not be available on the day.
We apologize for not being able to meet your request and appreciate your understanding.
How many can you choose from?
For the Komon and Yukata plans, we have around 20-30 items in stock at each store for each grade so that you can choose from a wide selection.
Please note that this is only a guideline, and depending on the rental situation on the day and the time of your visit, the number of items may be less than the number listed above.

For the formal wear plan, we are unable to provide a specific number of tickets due to the date of use, maintenance, etc.
If you wish, you can check and reserve the item in advance with the preview plan, so please consider it if you are interested.
Will new kimonos be arriving?
We are constantly stocking new kimonos, including original VASARA designs, so that you can enjoy wearing kimonos no matter how many times you visit.
I'm worried about getting it dirty or broken. Should I add the Safety Pack?
If you notice any dirt or damage, please contact our customer center immediately.
Please do not wash or repair the item yourself and return it as is.

Depending on the condition of the returned kimono, you may be required to pay repair costs, so if you are concerned, we recommend adding the peace of mind package.

The peace of mind package is an option where we will cover the repair costs if the rental item is soiled or damaged due to spilled food or mud splashes.
You can add each item individually, and it has been well received by many customers as it allows you to rent without any worries, so please consider it.
Do you have any summer kimonos (ro, gauze, single layer)?
Sorry, but we do not carry summer kimonos.
Currently, all kimonos sold at VASARA are lined.

Some customers choose to wear lined kimonos for various reasons, such as due to air conditioning at their facility, prioritizing status, or to suit the occasion, so VASARA offers rentals even during the summer season.
If you are unsure about wearing a lined kimono, we can also provide a preview plan so please consider this as well.
I would like to change the kimono I have reserved.
If you would like to change your choice of kimono, please use the preview plan again.
As the availability and maintenance status changes daily, we do not provide suggestions or introductions via email or photos.
What should I do if it's cold?
VASARA offers a wide range of cold weather gear options.
If it is cold on the day of your visit, please add more if you wish.

If you bring your own open-necked heat tech, leggings, spats, etc., we can help you get dressed over them.
We provide outerwear such as haori and capes, but they are not down jackets, so if you are worried about this, we recommend bringing an outer layer with wide sleeves.

Dressing

How much time does it take?
The total time required for one person, from reception to dressing and departure, is approximately one hour.
If you are a group of two or more people, please plan your visit to be approximately 1 hour 30 minutes to 2 hours.
The time required may vary depending on the time it takes to choose a kimono and the level of attendance, so please make sure to schedule your reservation with ample time.
Can I get dressed at a different store from the one I rent?
We can only accept this request if we have enough time to move the kimono.
We charge a fee of 5,500 yen (tax included) per kimono as a handling fee for arranging for the kimono to be dressed at the store where you would like it to be worn.
I want the whole group to dress up at the same time.
If multiple people are using the facility, we will dress those who have decided which kimono to wear first.
Please rest assured that even if you select a slightly different time, we will ensure that there will be no significant difference in your departure time.
Is it possible to cross-dress?
Yes, it is possible.
The price of the kimono rental plan will be applied regardless of the wearer's physical gender.

If you choose the women's kimono plan, you can also use the hair styling option for both your natural hair and wigs, so please rest assured.
If you have any special circumstances, we will do our best to assist you.
Can I wear this if I'm pregnant?
We can also provide rental and dressing assistance for pregnant women.
When using the facility, please inform our staff and we will ask you to confirm and agree to the consent form provided by our store.
No medical certificate is required, but please consult your doctor before using the service.

We will do our best to ensure that you can wear your kimono with peace of mind on the day, so we appreciate your cooperation.
I would like to rent a kimono, but I would like to be able to use my own accessories when dressing.
If our staff will dress you in the kimono, it will cost 1,100 yen (tax included) per item.
If you would like to use a towel or shirt, you may need to pay an additional 550 yen (tax included) for a special knot or 550 yen (tax included) for a decorative cord.
There is no need to apply in advance, but please make sure to make a reservation and come early to allow ample time for your consultation.
Please be aware that you must take care of any items you bring with you.
Can I bring my own kimono and have it dressed?
Yes, it is possible.
We offer plans for bringing your own kimono, so please choose the plan that best suits your kimono.
Can I leave my own kimono in advance?
We will accept your kimono from 3 days before the planned dressing date.
If you are having your kimono delivered to the store, please write the reservation date and that it is a kimono for bringing in and dressing on the delivery slip.

Your luggage will be opened together with you on the day of your arrival.
Please note that we will not be opening the product in advance and hanging it on a hanger or performing any other maintenance.
Can I bring my own separate yukata or one-touch obi and have them dressed?
Yes, it is possible.
When making a reservation, please select the plan that best suits the type of obi you have, even if you are looking for a two-piece, separate, or elaborate obi.
I would like to try different ways of tying the obi.
For small patterns and yukata, we will tie the bunko knot, and for formal kimonos, we will tie the double drum knot free of charge.
If you would like to arrange the obi in a different way, we can accommodate this by paying an additional 550 yen (tax included) for a different knot or 550 yen (tax included) for a decorative cord.
Is it okay to just rent the kimono without getting dressed?
Of course.
Dressing is a service provided when you visit the store, so if you do not need it, we can lend it to you at the rental price.
Can I wear a geisha style kimono with bare shoulders?
VASARA does not offer casual kimono dressing with exposed shoulders, as the difference between casual and casual is unclear.
I would like to specify the staff member who will help me dress up.
We regret that we cannot accommodate your request, but we do not have a system in place to designate a dressing staff member.

What to bring

Is it possible to store my luggage?
For storing luggage, we provide one zippered bag measuring 40cm x 25cm x 47cm for each person.
If it fits in the box, we will keep it for free and return it to you when you return the kimono.
We cannot store valuables, so please be sure to bring them with you when you depart.
Can I store large luggage?
We will store carry-on cases and large luggage for 1,100 yen (tax included) per item, but we will stop accepting them once storage space is filled.
What kind of ID should I bring?
Please be sure to bring one of the following:

◆Driver's license, driving history certificate, passport, residence card, special permanent resident certificate, My Number card, various welfare handbooks, student ID, health insurance card

Please note that if you forget your ID, you will not be able to rent.
Is there anything I need to prepare?
Please be sure to bring your ID with you when you come to the store.
Everything you need for various rental plans is provided, so there is no need to prepare dressing accessories.

payment

Can I pay in advance?
Advance payment can be made by credit card, convenience store, or carrier payment.
If the advance payment has not been completed by the day of use, please pay on the day of your visit.
Please rest assured that your reservation will not be automatically canceled even if prepayment is not made.
Until when can I make a reservation in advance?
The various payment methods are as follows:

◆Credit card payment: up to 2 hours before the date and time of use
◆ Carrier payment until the day before use
◆Convenience store payment: up to 3 days before the date of use

Please rest assured that even if prepayment has not been completed, your reservation will not be automatically canceled and will continue with any discounts or coupons applied.
I selected convenience store payment when making my reservation, but the payment deadline has passed.
The convenience store payment number for prepayment cannot be reissued once the payment deadline has passed.
Even if you have not completed the prepayment, your reservation will continue with the discounts and coupons applied, so please make payment on the day of your visit.
How do I pay at the store?
The following can be used.
◆Cash
◆Credit card
"VISA", "MATER", "JCB", "AMEX", "Diners Club", "Discover"
◆Electronic payment
"PayPay," "Rakuten Pay," "au PAY," "WeChat Pay," and "Alipay"
Can I get a receipt?
On the day of your visit, you will be given a receipt detailing your usage, including the amount of your prepayment.
You can use it as a receipt as is, but if you would like it issued in receipt format, please ask a member of staff when you pay.
When is payment due on the day?
On the day, please settle your bill after you have finished getting ready and before you depart.
Please note that you cannot change the return method after payment has been made, so please let us know if you wish to change it now.
I want to make a group payment.
We accept both single and multiple person payments.
If you would like this service, please let our staff know when you pay.

photograph

Can I take photos inside the store?
Sorry, but we do not allow photography inside the store.
Can I post photos of myself wearing a kimono on social media?
Of course.
If you would like, please tag the store account you use.
How do I get to the location for location photos?
During location photo shoots, movement will be by foot.
Travelling by taxi or bus along the way is not permitted.
Can I take location photos with family and friends who are not renting kimonos?
Yes, it is possible.
The person renting the kimono will be the main focus of the photo shoot, but please rest assured that family and friends are also welcome to join in the photo shoot.
If I don't like the photos I get from Location Photo, can I return them?
Unfortunately, we cannot accept returns on photos after delivery.
For location photos, can I take photos at any place I like, such as a shrine or temple?
We apologize, but we ask that you select the shooting location and arrange for the shooting permission yourself.
Please note that we do not have any shooting locations that we can introduce on VASARA.
Do you offer photography services?
着物レンタル予約に追加できるオプションとしてロケーションフォトがございます。
詳しくこちら
https://en.vasara-h.co.jp/photo/location.html
I would like to shoot videos for posting and distribution.
If you would like to shoot with VASARA, please consult with our Public Relations Department.
Please contact our customer center with details such as the store you would like to shoot at, the shooting schedule, the account you would like to appear on, and the details of your project.

Preview

Can I make a reservation to view the property?
You can make the reservation through the reservation form on the official website.
Please rest assured that you can complete the procedure up to 30 minutes before your arrival time.
Is there a fee for viewing the property?
The preview plan is free of charge.
Can I inspect the property even if I'm far away?
We offer a preview plan using the internet meeting service "Zoom."
This service is popular with customers who live far away or who find it difficult to go out, so please consider it.
Please apply using the inquiry form on the official website.
Can multiple people go to inspect the property?
Of course.
There is no limit on the number of people allowed, so you can come with friends and family.
Please note that it is fine to book one group, not the number of people in the reservation plan.
Is there anything I should bring when I go to look around?
There is no problem if you come to the store empty-handed.
If you wish to reserve a kimono after viewing it, you will need to register for a rental reservation and pay the usage fee in advance, so please bring your ID and payment with you when you visit the store.
Do I absolutely have to rent a property after I've inspected it?
Even if you unfortunately decide not to rent the equipment after the inspection plan is completed, there will be no restrictions on future use, so please rest assured.

Hair & Makeup

Can I have my hair done?
Hair styling options are available only for women's kimono rental plans.
The free catalogue offers simple styles such as the classic bun or ear braids, while the paid catalogue offers styles that use braids or curling irons.
Don't worry, it can also be used with wigs and extensions.
Can I see the hair catalogue in advance?
Sorry, we do not have an online catalogue.
All of the hairstyles of the models featured on VASARA official website and official SNS are designs that appear in the catalogue, so we hope you find them useful.
Can I borrow a hair accessory?
Hair accessories are also available as an option.
We have a wide variety of items available, from free to paid, so please choose the one you like.
Can I do my own hair and makeup?
There is no space available for guests to prepare food.
We apologize, but please refrain from bringing in hair irons or other items.
I have short (long) hair. Can I get a hairstyling service?
Yes, it is possible.
We have multiple hairstyles available for both short and long hair, so you can choose the style you like.
Can I bring my own hair accessories and use them in my hair styling?
Yes, it is possible, but if our staff will dress you or put on the kimono, it will cost 1,100 yen (tax included) per item.
Please also note that you are responsible for managing any items you bring with you.
Can I get a hairstyle that is not in the catalogue?
Hair styling with designs not listed in the catalogue is available from 3,300 yen (tax included).
Please note that we may not be able to perfectly reproduce your desired look depending on your hair type, volume, and cutting condition.
Can you do face makeup?
Lip and cheek point makeup is available as an additional fee option for children's plans only.
We are very sorry, but we do not apply facial makeup to customers aged junior high school and above.

plan

Is dressing included?
If you change into a kimono on the spot, you will receive one free dressing session.
Only the women's rental plan comes with a free hairstyling, so you can get ready for your outing with just one plan.
Can you send the kimono to a specified address?
Unfortunately, we do not offer delivery of rental items to a specified address from the store.
We apologize for the inconvenience, but please come to the store to pick up your order.
Can I choose the obi and accessories?
You can choose your own obi and accessories.
Additional options are also available, so please enjoy coordinating them with your kimono.
Which kimono is suitable for the purpose you want to use it for (wedding, tea ceremony, etc.)?
The appropriate kimono varies depending on the purpose of use, relationship, and status.
If you are having difficulty deciding, please contact our customer center and we will propose a plan for you.
When can I start wearing a yukata?
The yukata rental period is generally from May to September.
Please rest assured that there will be a transitional period during which you can choose to wear either a yukata or a kimono depending on the temperature.
Do you sell formal wear?
訪問着・七五三・袴・振袖・お宮参り産着・留袖のお貸出しが可能でございます。
レンタル可能プランは店舗によって異なりますので、公式サイト内「プラン・価格（https://en.vasara-h.co.jp/plan）」ページをご確認くださいませ。
Can I rent just the accessories?
We do not offer rental of only some of the items or only options.
We apologize for not being able to accommodate your request, but we will provide you with the entire set.
What is the student discount set plan?
This is a great value plan that includes a complete kimono set and a limited edition hair arrangement.
You can also choose the lace kimono included in the Retro premium Plan at no additional charge, so you can enjoy trendy outfits at up to 46% off.

The only condition for use is to present your student ID, so students from outside Japan can also use the service, so please rest assured.
If you do not have a student ID, please be sure to bring your student handbook or some other form of identification that shows your age.

*Lace kimonos are available in limited quantities at all stores, so if they are available in store on the day, you can rent them, but we cannot confirm the color or stock in advance.
Is the student discount available to men?
Sorry, we currently do not offer any student discounts for men.
Are accessories such as tabi socks and drawstring bags included in the plan?
VASARA 's rental plan includes not only the kimono, but also all the accessories necessary for dressing, such as tabi socks, waist cords, and bags.
Even if you come empty-handed, we can prepare you for your trip, so please feel free to use our services.
What are the differences between plans and grades?
The plan is divided into grades based on the pattern and arrival time.
We have a wide selection of items worn by models and newly arrived products at Retro to Retro premium, so we hope this will help you choose your plan.
Is there anything suitable for my age?
VASARA kimonos are worn by customers of all ages.
Please rest assured that there are no age restrictions.
We do not differentiate plans by age group, so please feel free to choose the plan that suits you best.
It's difficult to visit a store, so I'd like to have my kimono dressed at home.
We have a plan for on-site dressing.
We will propose the most suitable method based on your planned use, such as your business trip destination and number of people, so once you have decided on your desired options, please contact our dedicated office (reservation@vasara.biz).
Why is it so cheap?
At VASARA, we offer kimono rentals starting from as low as 3,278 yen (tax included) so that many customers can enjoy wearing kimonos with ease.
We also have a wide range of optional items available so that you can enjoy the look in a variety of ways, from trendy coordination to classic styles, so please use them according to your wishes.

cancel

How can I cancel?
キャンセルは専用フォーム (https://en.vasara-h.co.jp/support/cancel/) よりお手続きください。
万が一専用フォームへアクセスできない場合はメール (info@vasara-h.co.jp) まで “キャンセル希望” と記入の上お送りください。
What are the cancellation fees?
【キャンセルについて】
キャンセルは、専用フォーム（https://en.vasara-h.co.jp/support/cancel/）よりお手続きください。
万が一アクセスできない場合はメール (info@vasara-h.co.jp) まで “キャンセル希望” と記入の上お送りください。

以下に従い、キャンセル料が発生しますので申し込み前に必ずご確認ください。

■礼装プラン（訪問着・七五三・袴・振袖・産着）
・14日間前～3日前：ご予約料金の30％
・2日前、前日：ご予約料金の50％
・当日：ご予約料金の100％

■街着プラン（小紋・浴衣）
・2日前、前日：ご予約料金の50％
・当日：ご予約料金の100％

※日程変更後のキャンセルは、当日キャンセル対応といたします。
※ご連絡のないままご予約日を過ぎた場合は当日キャンセル対応といたします。
※キャンセル料のお支払いは口座振り込みにてお願いいたします。

■免責事項■
臨時休業等当社都合によるキャンセル、及び自然災害等当社がやむを得ない事情と判断する理由によるキャンセルについては、キャンセル料が発生しない場合がございます。
キャンセルお申し込みの際に詳細をご記載ください。
Please tell me how to get a refund if I cancel.
If a refund is required due to cancellation, the refund will be made in the following manner.

◆For online reservations with credit card or carrier payment:
We will process the cancellation of your request.
It may take up to two months for the processing to take effect.
If cancellation cannot be processed, we will refund you by bank transfer.

◆If you make a reservation online and pay at a convenience store:
Refunds will be made via bank transfer.

◆If paying at the store register:
Regardless of the payment method, refunds will be made via bank transfer.

*Please note that the remittance account will be Sumitomo Mitsui Banking Corporation, and any fees associated with the refund will be borne by the customer.
I made a duplicate reservation.
継続させたい予約と不要な予約がある場合、最終的に利用したい内容を教えていただけましたら一番ご負担の少ない方法で修正いたします。
お手数ですがキャンセル専用フォーム（https://en.vasara-h.co.jp/support/cancel/）よりお手続きください。
I've become unwell.
If you cancel due to illness, an emergency, or other reasons, we will consider it a cancellation due to your own circumstances and charge you a cancellation fee.
If it is on the day of your rental reservation, you can change your reservation only if the transfer details have been decided.
Please contact us with your details.
The event has been cancelled. Can I cancel?
We are not liable for cancellations due to natural disasters or other reasons that we deem unavoidable, so please explain the circumstances when you cancel.
Please note that any absences due to illness or urgent business will be considered as being due to customer convenience.