FAQ

If there is availability, you can make a reservation on the day.
You can make a reservation on the official website up to 30 minutes before your visit.
Please rest assured that if you need to use the service at the last minute, we will contact you by phone.

VASARA has experience accommodating up to 2,000 people, so you can leave it to us.
If you would like to use this service, please decide the store you would like to visit, the date and time of your visit, the number of people, and the ratio of men to women, and then contact us via the inquiry form on our official website or by email (info@vasara-h.co.jp).

Yes, it is possible.
The following fees will be charged per person depending on the time of your visit.
7:00pm 3,300 yen/person (tax included)
8:00am 2,200 yen/person (tax included)
*Advance payment is required for use during the 7am hours.
If you would like to use this service, please decide the store you would like to use, the date and time of your visit, the number of people, and the plan, and then contact us through our inquiry desk.

The kimono sizes available at our store are as follows:
・Women: 150~175cm
・Male: 160-185cm
・Children: 100-135cm
This is only a guideline, so you can wear it even if it is slightly different or larger.
If the B/W/H is up to 100cm, you can wear it without worrying about it coming undone.

Footwear is available in one size fits all for women (ML size), and in sizes from 26 to 30 cm for men.
The tabi socks are sock-type and free size.

You can choose your own obi and accessories.
Additional options are also available, so please enjoy coordinating them with your kimono.

The entire process, from check-in to dressing and leaving, takes approximately one hour for one person.
If you have two or more people, please plan your visit to be approximately 1 hour 30 minutes to 2 hours.

Please note that the time required may vary depending on the time it takes to select a kimono and how busy the venue is.

The kimonos shown on the site are examples and may differ from the kimonos available for rental on the day.
Please note that the grade of each kimono may differ from the one listed depending on the maintenance status of the kimono.
We have many kimonos available that are not listed on the website, so please enjoy renting them at any VASARA store.

The appropriate kimono varies depending on the purpose of use, relationship, and social status.
If you are having difficulty making a decision, please contact us through our inquiry desk and we will propose a plan.

Don't worry, they are available for rental.
Regardless of the wearer's physical gender, the rental plan can be used at the price indicated.
If you use the Women's Kimono Plan, you can also use the hair styling option for both your own hair and wigs.
If you have special circumstances, we will do our best to assist you.

Please rest assured that even pregnant women can rent and wear kimonos.
We apologize for the inconvenience, but when you visit the store, please inform our staff that you are pregnant.

A medical certificate is not required, but we ask that you sign a consent form provided by our store.
We would appreciate your cooperation if you could consult your doctor in advance before visiting our store, as this will ensure your peace of mind.

For the city wear plan, we will have around 20-30 items of each grade on display in the store so that you can choose from a wide selection.

Please note that for the formal attire plan, the number of items available to rent on the desired rental date may change due to maintenance and other reasons, so we cannot give you a definite number.
Please note that depending on the rental situation on the day and the time of your visit, the number of items may be less than the number stated above.

We are constantly stocking new kimonos, including original VASARA design kimonos, so that you can enjoy wearing kimonos no matter how many times you visit our store.

The timing and number of tickets may vary slightly by store, so please check each store's Instagram or shop topics.

We can only accept this request if we have enough time to move the kimono.

We charge a fee of 5,500 yen (tax included) per kimono as a service charge for arranging for the kimono to be delivered to the desired store from the store that owns the kimono.

If our staff helps you dress or put on the kimono, it will cost 1,100 yen (tax included) per item.

If you would like to use a towel or shirt to arrange the outfit, you may need to pay an additional 550 yen (tax included) for a special knot or 550 yen (tax included) for a decorative cord.

There is no need to apply in advance, but please make a reservation and come early to allow plenty of time for your consultation.
Please note that you are responsible for managing any items you bring with you.

At VASARA, to ensure you can enjoy your kimono rental with peace of mind, there is no need to have the kimono cleaned when you return it.
If the item gets dirty, please contact us immediately and do not try to wash or repair it yourself.
Depending on the degree of dirt when you return the item, you may be required to pay for repairs. Therefore, we recommend that you consider purchasing the peace of mind package option, in which we will cover the repair costs.
Please note that you are responsible for managing any items you bring with you.

◆Street Wear Plan (Komon/Yukata) 550 yen (tax included)/piece
◆Formal dress plan (Visiting kimono, Shichigosan, Hakama, Furisode, Baby clothes) 1,100 yen (tax included) per dress

This applies to the entire kimono and rental accessories rented, and you can choose to add it to each kimono separately.
You can add it up until before your departure, so please feel free to use it.

The yukata rental period is generally from May to September.
Please rest assured that there will be a transitional period during which you can choose to wear either a yukata or a kimono depending on the temperature.

We can lend out formal kimonos for formal occasions such as Homongi, Shichigosan, Hakama, Furisode, Baby clothes for shrine visits, and Tomesode.
Rental plans available vary depending on the store, so please check the "Plans and Prices" page on the official website.

Yes, it is possible.
We will dress your precious kimono in a more beautiful way.
The carry-on fees are as follows:
◆Komon (half-width obi) 5,478 yen
◆Komon (Nagoya obi) 6,578 yen
◆Small pattern (Fukuro obi) 7,128 yen
◆Yukata 6,050 yen
◆ Homongi, Tsukesage 17,490 yen
◆ Tomesode 17,490 yen
◆ Furisode 43,890 yen
◆Hakama 18,590 yen
◆ Shichi-go-san Three years old 16,390 yen
◆ Shichi-go-san Five years old 18,590 yen
◆ Shichi-go-san Seven years old 20,790 yen
*All prices include tax.

The price is based on bringing all the equipment necessary for dressing, so if there is anything missing, we can rent it for free or for a fee.
Please note that, as with the full rental plan, an extension fee will be charged for rental items depending on the period until return.
If you would like to have your hair styled, an additional 1,100 yen (tax included) will be charged for each hair style option.

Reservations cannot be made through the reservation form on the official website, so please contact us via one of our various inquiry desks.

We will accept your order from 3 days before the planned date of dressing.
If you are having your kimono delivered to the store, please write the reservation date and that it is a kimono for bringing in and dressing on the delivery slip.

Your luggage will be opened together with you on the day of your arrival.
Please note that we will not be opening the products in advance and hanging them on hangers or any other maintenance, so please prepare accordingly.

We do not offer rental of only some of the items or only options.
We apologize for not being able to accommodate your request, but we will provide you with the entire set.

Hair styling options are available for female customers only.
We have catalogs to choose from, ranging from the classic free bun design to the latest paid designs.

Don't worry, we also have special designs for those with short hair.
If you bring your own kimono and would like to have your hair styled, an additional 1,100 yen (tax included) will be charged for each hair style option.

Hair accessories are also available as an option.
We have a wide variety of hair accessories available, from free to paid, so please choose your favorite one.

Lip and cheek makeup is available as an additional paid option for children plans only.
We apologize, but we do not apply facial makeup to customers aged 12 or older.

For small patterns and yukata, we will tie them in a bunko knot, and for formal kimonos, we will tie them in a double drum knot free of charge.
If you would like a different obi arrangement, we can accommodate you by adding an extra 550 yen (tax included) for a different obi knot.

Options can be added on the day of your visit without prior reservation.
Please come and see the items in person and choose the one you like best on the day.
If you have paid in advance, please pay only the difference in price before departure on the day of your trip.

VASARAではロケーション撮影・スタジオ撮影の2種類のご用意をしております。
◆スタジオ撮影（https://en.vasara-h.co.jp/studio/)
◆ロケーション撮影（https://en.vasara-h.co.jp/photo/location.html）

両プランともに、事前申し込み制となりますので、お早めのお申込みをおすすめいたします。

We provide each person with a zippered bag measuring 40cm x 25cm x 47cm to store their luggage.

If it fits in the box, we will keep it for free and return it to you when you return the kimono.
We cannot accept valuables, so please make sure to bring them with you when you depart.

We will accept suitcases and large luggage for 1,100 yen (tax included) per item, but please note that we will stop accepting items once storage space is filled.

You can change or cancel your options up until the day before your trip.
Unfortunately, we cannot accept cancellations or refunds after your visit on the day.

キャンセルを希望される場合は、キャンセルはこちら(https://en.vasara-h.co.jp/support/cancel/)よりお手続きください。
万が一アクセスできない場合はメール(info@vasara-h.co.jp)まで“キャンセル希望”と記入の上お送りください。

The following cancellation fees will apply depending on your plan.

■Formal dress plan (Visiting kimono, Shichigosan, Hakama, Furisode, Baby clothes)
・14 days to 3 days in advance → 30% of the reservation fee
・2 days or the day before → 50% of the reservation fee
・On the day → 100% of the reservation fee

■ Town wear plan (small pattern/yukata)
・2 days or the day before → 50% of the reservation fee
・On the day → 100% of the reservation fee

*If you cancel after changing the date, we will consider it a cancellation on the day.
*If you do not contact us by the reservation date, your reservation will be cancelled on the day.
*Please pay the cancellation fee by bank transfer.

■Disclaimer■
Cancellation fees may not be charged for cancellations due to reasons beyond our control, such as temporary closures, or natural disasters or other reasons that we deem unavoidable.
Please provide details when submitting your cancellation request.

If a refund is required due to cancellation, the refund will be made by the following method.

◆ When making an online reservation and paying by credit card or carrier payment
We will process your request to cancel.
Depending on your card company or carrier, it may take up to two months for the processing to be reflected.
If cancellation cannot be made due to reasons such as the expiration of the cancellation period, refunds will be made by bank transfer.

◆ When making an online reservation and paying at a convenience store
Refunds will be made via bank transfer.

◆If paying at the store
Refunds will be made via bank transfer regardless of the payment method used (cash, credit card, etc.).

Please note that the remittance account will be Sumitomo Mitsui Banking Corporation and any fees associated with the refund will be borne by the customer.

間違ってしまった過剰な予約分のみ無料で取り消し処理を承ります。
キャンセル専用フォーム(https://en.vasara-h.co.jp/support/cancel/)よりお手続きください。

If we find it, we will send it to your specified address via cash on delivery.
Please provide details such as the characteristics of the item and where you think you may have left it, and contact us through one of our inquiry desks.