Kimono Rental VASARA Frequently Asked Questions

HOME>Frequently Asked Questions

Frequently Asked Questions

We've compiled a list of answers to common questions from customers for your reference.

Reservations/Returns

Is it possible to choose a different kimono from the one I selected when making my reservation?

Yes, you can choose another kimono when you are at our shop on the day of your reservation.Is it possible to change my kimono, optional add-ons, etc. from the one(s) I selected when I made my reservation?
Please understand that there may be cases in which, depending on our inventory, your requested kimono may not be available when you come at your reservation time.
In addition, depending on your reservation, changes may incur extra charges in the case of opting for higher-price services, etc.Please understand that we cannot refund money in the case that you opt for services, etc. that result in a lower amount than at the time of your reservation.

Do you have kimonos other than those listed
on your website?

Yes, we do.We are constantly adding new kimonos to our inventory.As your kimono can be changed from your previously selected one, please let our staff know if you would like to choose something else when you come for your reserved time.

What is your cancellation policy?

Cancellation fees will not be charged for cancellations made 3 days prior to your reservation date.
However, please note that cancellations made 2 days or 1 day before a reservation will incur a cancellation charge of 50% of your reservation cost (per customer), and cancellations made on the day of a reservation will incur a cancellation charge of 100%of your reservation cost (per customer).

Do I need to bring anything for
my reservation time?

There is nothing particularly important that you need to bring. Your kimono plan includes kimono undergarments, socks, sandals, etc.During cold weather, for customers would are concerned about keeping warm, we advise bringing a light t-shirt (with a collar that is low-cut/won't be visible around your neck area) to wear under your kimono.

What time can I return
my kimono until?

For both same-day returns and next-day returns (if you choose this option), rental kimonos can be returned up to 1 hour before the shop's closing time.

Can I extend my rental time?

Yes, you can.Our rental kimonos are generally same-day return, however, you may opt for a next-day morning return for an additional charge of 980 yen.

I can't make the same-day return deadline in time. What should I do?

First, please call the shop that you are renting from.
You will have to opt for next-day rental return, which will cost an additional 980 yen.Please return your kimono by noon the next day.In the case that you do not return your kimono by noon, an extension fee of 980 yen will need to be paid in addition to the next-day rental return charge. If you do not return your kimono by 17:00 or noon (whichever comes first), you will charged an additional 980 extension fee.

Kimonos/Kimono Fitting

Is there a kimono that will fit me even
though I'm tall/short?

Yes. We offer many kimonos in a 150 cm. - 170 cm. (height) size range for women and our 160 cm. - 180 cm. size range for men. We are currently expanding our size range to a few different sizes for customers who are taller/larger than the above ranges.We also offer kimonos for children.Our kimonos can be worn higher/lower to an extent, however, in the event that a kimono cannot fit you, you can cancel your reservation. Thank you for your understanding in advance.In addition, we have women's kimonos from size 180 cm. and up.As we have limited numbers, please consult with us when making your reservation.

Can I choose my kimono/obi (sash)?

You can coordinate any of our obi and accessories with the kimono of your choosing.If there is anything at our shop that you would like to wear, please let us know.

How much time does kimono 
fitting take?

Generally, a kimono fitting takes 20 minutes to 1 hour.Please note that depending on the number of bookings, we may require our customers to wait for a short time.

ヘアセット

Can I have my hair styled by your staff?

However, please note that cancellations made 2 days or 1 day before a reservation will incur a cancellation charge of 50% of your reservation cost (per customer), and cancellations made on the day of a reservation will incur a cancellation charge of 100%of your reservation cost (per customer).We offer different kinds of styling plans — please ask us for more details.

Can I rent hair ornaments,
etc.?

We can lend hair ornaments to customers upon request.As the hair ornaments we can lend varies according to the type of hairstyling plan you request, please consult with our staff and choose your desired hair ornament first.

My hair is short — can you still style
it for me?

If there is a certain amount of length, we can style short hair, as well.

Miscellaneous

Do you have kimonos other than those which are
listed on your website?

Yes, we have a large number of kimonos not listed online.We are constantly increasing our inventory, and there are cases in which it takes some time to update our online kimono catalog.You are welcome to change your kimono on the day of your reservation — please feel free to consult with our staff.